PR 101 – Weekly Rant #15 March 31, 2010 High Pressure Marketing Is Not What Social Media Should be Used For
Jeff Cole | March 30, 2010I was going through one of my wife’s and my email inboxes the other day. It struck me that I was deleting a lot of messages from legitimate retailers. Why was I doing that? Because they send a lot – too many to be honest.
My wife and I get a lot of emails – both personal and professional. Between us, we have four addresses. I am talking about receiving perhaps 200 message a day or more. Many of them are for me. I monitor a lot of different social media trends and belong to a lot of different sites. I follow those sites via either RSS feed or email.
There is no problem with that part of my email load. In fact, most of the professional sites to which I belong has policies limiting themselves to one message a week or one a day. What bothers me is the retailers to whom I have given my email address.
I am a very picky about where I shop and what I buy. I have rules about comfort, style and ingredients. As much as possible, my wife and I shop at stores headquartered in Milwaukee or Wisconsin. Because Wisconsin produces everything from cheese to underwear to cleaning products, it isn’t hard.
We also tend to be loyal to the companies who produce what we view as good things. Because of that, we follow those companies on their social media sites. We also used to sign up for their email lists. We don’t do that so much anymore.
Why? Because these retailers don’t seem to understand there’s a limit to how many emails should be sent. It get’s very annoying very quickly. What’s really annoying is when the same retailer sends multiple copies of the same email. I know this is an automated marketing tool these retailers use. I also know that times are tough for retailers right now. I know they are desperate to drum up business anyway they can. The recession has hit them particularly hard.
I also know they are not going to dig themselves out of it by annoying their customers. I get so many emails from some of them that my spam filter kicks in. That’s annoying because I then have to go through my spam filter to sort through the messages.
I know these retailers are not spammers. They are not trying to sell me a timeshare in Kuala Lumpur or tell me I won the Irish lottery. (Don’t ever try that last one on someone who knows Ireland. It ain’t gonna work. My grandfather used to buy me Irish lottery tickets. I know how the Irish lottery works.) Yet, sometimes they act like spammers – they send out multiple emails each week trying to get me to buy something.
I try to be a careful shopper. I check online reviews, talk to friends, and compare prices. I am a very good collector of information. I don’t need five emails in one week from a retailer.
What usually ends up happening is that I will skim the message line. If it doesn’t grab my attention right away, I just delete the email. It never gets opened. I am way too busy building my business. I don’t have time to wade through 20 or 30 emails from companies that want me to buy something.
That means the company loses a sale. I suspect I am not alone in this.
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Hay, speaking of spam, you seem to be quite tolerant of comment spam – which is a disservice to us, your legitimate readers…
Well, I am a First Amendment absolutist. I delete a lot. My spam filter has caught close to 2,000 spam comment, all of which were deleted. But, if I can ascertain that the person is legitimate, I let them have it.
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