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PR 101 – Lesson 17 – Cole’s Rules of Social Media Etiquette

Jeff Cole | June 29, 2009

I have been active in social media for about a year.  I have also sat at the (digital) feet of Simon Ford, a man I consider a true social media expert, and learned a lot. I am active on over a dozen sites – ranging from Facebook to Squidoo. I range over another dozen at least once a week.

Now, that’s all well and good. I know I am not unique in my use of social media. One thing that makes me unique is my age – I am 55-years-old. I don’t how many other baby boomers do as much as I do with social media.

I bring up age for a reason: Mrs. Cole raised a polite boy, one who knew his manners from an early age. Just as there are (or at least I hope there still are) rules for conversations, there are also social media rules. Ignoring some social media rules will only get your marked as a boor, ignoring others will get you marked as a spammer and ignoring still others can cost you a job. In some instances, if you are really stupid, it can get you sent to jail.

So here, in about 800 words, are Mrs. Cole’s son’s rules for using social media sites. I cannot cover them all, but I will hit the high points. Most of the rules are universal.

One thing – there is no privacy on the Internet. It is the price we pay for connectivity. Nothing ever really goes away. It is on the ‘net somewhere. The rule I always use is that if I would be embarrassed for my family to see it, I don’t post it.

There two general rules I want to tell you first, although I hope you already know them both.

  • First, social media sites are not a popularity contest. You have already graduated from high school. So don’t try to add followers just because you think it’s cool to have a lot of followers. Followers, and those you follow, should be people with which you have things in common. Hopefully, you are on a site to talk, debate, learn and share information. It is almost never cool to push yourself. If you post something that attracts attention, others will repeat it. It is like all social media – third party endorsements are the best.
  • Second, no spamming. You should not be using social media lists to sell the latest scheme for anything. As Social Traffic Inc. CEO Doug McIsaac says: “if you wouldn’t want it to happen to you, why would you do it to others?”

Oh, I am going to assume you know about the sites I am writing about. There will be no explanations of which sites do what.

Let’s start with the rules for Twitter:

  • First – use your real name, or some variation thereof. I follow people with real names; I usually won’t follow @stonerchick88 or @studman. Why aren’t you using your real name? What do you have to hide? And, if you use a dumb nickname, I will assume one of two things: you are about 12-years-old, or you are spammer. In either case, I am not interested.
  • Second, post a link and a bio. Again, I assume if there is no information, you are hiding something. As a side note, if your link leads me to some get rich quick scheme, I will block you. Pictures, while not required, are also nice. I like to see to whom I am talking.
  • Third, tweet at least once a day or so. If you ask me to follow you, and you have not tweeted since George W. Bush was president, I am not interested. It means you have nothing to say.
  • Retweet what others have to say, it ‘s common courtesy.
  • I don’t give a damn what you had for breakfast, or if your dog has gas.

Facebook

  • I know Facebook is a little more, how shall I say, homey. People do talk about breakfast, flowers, and their dog’s intestinal upsets. That’s fine. Just don’t get upset when I ignore that.
  • For all you students out there, do not, I repeat, do not, post pictures of you smoking a joint at that wet t-shirt contest. Potential employers check Facebook before making hiring decisions. You think they are going to hire you if they have pictorial evidence of you doing something stupid? And don’t gamble on taking everything down in your senior year. Nothing is ever secret on the Internet. The rule of thumb is if you want Mom to see it, don’t post it.

LinkedIn – this is my favorite social media site. You have to be adult to be on it. It’s rules are strictly enforced by both its moderators and it members. Still, there are rules, including:

  • Complete your profile. I have picked up clients because people have read my profile.
  • Generally, it is common courtesy to link in with someone who asks. Contacts are at the heart of LinkedIn, so honor the requests.
  • If you join a group, it is good manners to comment on discussions and answer questions. That’s what linking in is all about. It is a discussion group, after all.

If you really like what someone is doing, recommend them. It tells others that this is a good person.

YouTube – This one is pretty simple. Don’t post any videos you don’t want a future employer to see. Just like Facebook, employers check YouTube. Of course, we have all read the stories of people committing a crime. For some unknown reason, they feel the urge to record it and post it on YouTube. I personally think the sentence should be doubled because of the stupidity of it all.

There are a number of other sites – Digg, Squidoo, Technorati, and FriendFeed to name a few. The basic rule for all of them is showing some respect for others. And be yourself, but don’t be a jerk.

Thanks for reading. Next week, I will be talking about the do’s and don’ts of media training.

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10 Responses to “PR 101 – Lesson 17 – Cole’s Rules of Social Media Etiquette”

  1. Jon Williamson says:
    June 29, 2009 at 12:29 pm

    Very well said.

    I am also one of the “50 somethings” who are active on Social Networking sites.

    I concentrate on LinkedIn, but I’m learning Twitter.

    Thanks for the Rules.

  2. Dan says:
    June 29, 2009 at 12:47 pm

    Good stuff. Marketing is a science and this information helps. As a LinkedIn member, I think LI is much more suited for promotion across the business world as opposed to FB.

  3. Craig R. Simpson says:
    June 29, 2009 at 2:16 pm

    To the point…good stuff.

  4. Davida Maron says:
    June 30, 2009 at 11:21 am

    Generally speaking, I agree with what you’ve written here. Where I do find myself in disagreement is this: tweeting everyday. I am not a very garruous or gregarious person and don’t have a lot to say – I am more of a listener and learner. When I have something of interest to say, then I share it. Most people, in my experience, don’t have a lot of great import to convey. Small talk is not my forte, I must admit. And, thank you very much for your imput.

  5. Fred Buhl says:
    June 30, 2009 at 4:43 pm

    Good job,well done! If something is worth doing, it is worth doing right–besides, the readers appreciate it as well.

  6. Libby says:
    July 1, 2009 at 12:07 pm

    Nice post, Jeff. I wish everyone could read this.

  7. Eric Peterson says:
    July 1, 2009 at 3:20 pm

    Jeff, Nicely written. Mrs. Cole obviously raised her son well, and we’d all be better off for following your lead. To expound upon your point about Twitter followers, I’m always a bit wary of a company following me. Sometimes I’ll reply and ask if there’s a human behind the curtain. Usually, I won’t get a response. Twitter is indeed about human interaction, so if there’s no person behind the tweets, I’ll pass on the re-follow.

  8. Steph says:
    July 1, 2009 at 7:08 pm

    THanks for the quick and dirty outline. at “nearly” 50 (48) I am working on these … long been a linkein fan, more recently a facebook participant (a few months) and not really getting the appeal of twitter quite yet.. it seems redundant at this point but perhaps that will change. I am open to the possibility :)

  9. Chuck Bartok says:
    July 2, 2009 at 10:57 am

    Glad you resent Link.
    Well stated Blog post.

    There is a fine line regarding Spam and posted links of
    Value to the followers you have.

    I follow people of common interest and have no problem
    sharing information
    relevant to that interest.

    It must work because the click through is Good.
    I have been social Networking for 50 Years, way before the
    Cyber-age.

    It seems like the Golden Rule applies…
    “Do unto others as you would have others do unto you”

    As a Marketer and creator of exciting products since the 50′s,
    I subscribe to everything and relish looking at Links form Like Minded peopel.

    That is How I got Here,
    Through your Twitter Link

  10. Cindy Anderson says:
    July 6, 2009 at 2:00 pm

    Well said — they are all very true. Too many people forget to follow common sense and/or proper ettiquette on the social sites. Thanks for the reminder/tips!

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I post this blog every Monday and Wednesday. On Mondays, I will discuss the how-to of public relations, marketing and social media. On Wednesdays, I will review and discuss marketing campaigns. I am always looking for topics and input. My email address is in the next paragraph. If you want to subscribe to this blog, please use the RSS feed link in the upper right hand corner. In addition, please join my community. In the upper right hand corner, there is a widget marked Google Friend Connect. Please join. This is an example of cutting edge social media. My background: I worked as a reporter for 25 years in central Illinois, upstate New York, suburban Detroit and Milwaukee. I now help clients with marketing communications through my company - JJC Communications LLC. If you want to know more about my company, and myself, click the link. It's a cliché, but it's true for me: no job is too big, no job is too small. I have worked with companies on the Fortune 500 list and I have worked with companies that have one employee. The service I provide is the same for all. Email me at jjcole54@gmail.com.

 

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