Comments on: PR 101 Weekly Rant #30 Why I do more and more online shopping

By: jen

jen — Tue, 31 Aug 2010 05:24:56 +0000

I too go to the smaller hardware store if I know I’ll need help with something. I’ve always found someone to willingly help me, unlike the large store.

By: MJD

MJD — Thu, 19 Aug 2010 02:47:09 +0000

Yes, annoying service is now fairly widespread in most larger retail stores. The smaller stores still seem to understand the need to help their customers.

Strange but true.

By: Chris Roberts

Chris Roberts — Thu, 19 Aug 2010 02:43:13 +0000

I’m sorry, I don’t see a real problem here. You were shopping for the lowest price and expected superior service? You’re the kind of shopper that tries every fiber of patience in a salesperson- the kind always wanting to get more than is listed in the adverts, more than you actually pay for, or (dare I say it) deserve under the circumstances of the sale. That’s not ‘smart shopping’, that’s just being annoying.

You want salespeople to fall all over you? Go to a higher-end store. They’ll pay their people more, and train them to act professionally.

Based on these shallow complaints, I’d guess you’ve never been to Europe. They haven’t the slightest idea what Customer Service is- even in the high-end stores.

By: Tweets that mention PR 101 Weekly Rant #30 Why I do more and more online shopping | PR 101 -- Topsy.com

Wed, 18 Aug 2010 18:37:32 +0000

[...] This post was mentioned on Twitter by Levi McConnell, JeffCole53. JeffCole53 said: PR 101 Weekly Rant #30 Why I do more and more online shopping | PR 101: http://bit.ly/cY55WJ [...]